Account Help

Account registration and e-mail address issues

To register an account on NSX Prime, you must use a one of the following types of e-mail address:

  • ISP-provided address included free with virtually all Internet service (e.g.,,, etc.)
  • School (.edu) address
  • Military or government address (.mil or .gov)
  • A domain from a real, legitimate company or organization (.com, .net, org,, etc.) This means there needs to be a real website at or for a real organization or business.

The following types of e-mail addresses are not supported for registration on NSX Prime. The system will automatically block many such addresses, and any not automatically blocked will be suspended without notice:

  • Not allowed: Systems that provide free web-based e-mail (e.g.,, and yes even
  • Not allowed: Parked / “search page” domains, or “coming soon” domains.
  • Not allowed: Any address where I cannot easily determine who owns the domain

The system will catch some “partial matches” – for example, is blocked because it is an empty domain. The way the system works, this will also block an address such as since it ends with If you believe something similar is affecting you, please contact me and be sure to explain that you believe your e-mail address is being blocked because it is a partial match to a blocked domain, along with the user name you want to use on the site.

After you have registered, you can have your NSX Prime e-mails go to your preferred webmail account by creating a rule or filter to forward all mail from the registered address to your preferred webmail address. People who donate money to the site can also request to have their registered e-mail address changed to a webmail address, but must still initially register with a non-webmail address as specified above.

Outside the US

Due to the large amount of spam and other problems from certain countries, I have blocked a lot of major ISPs and IP address ranges for countries outside the USA. If you find your ISP e-mail or IP address has been blocked, please contact me and be sure to include the user name you want to register with so I can create an account for you. Please note that the same requirements for acceptable registration e-mail addresses still apply.

I’m registered, but I can’t send a PM or e-mail to other members

Your account needs to be activated. You must activate your account when:

  • You first register an account on the system
  • Any time you update your registered e-mail address

The system automatically sends an e-mail with a link to activate your account when you register or update your account with a new e-mail address. Simply click on the link in that e-mail. If you have trouble clicking the link (some e-mail programs do not like long URLs), the e-mail also contains a short link to the Activate Your Account page, along with an activation code you can enter manually.

If you never received the activation e-mail, you can go to the Email Activation Codes form and have the system e-mail you another activation e-mail. Be assured that the system is sending these e-mails. The system sends thousands of e-mails a day, and if it was broken I would know it very quickly. If you are not receiving the e-mails, it is because your e-mail provider is filtering your e-mail. Check your spam settings / folder, or talk to your e-mail provider, because it is beyond me control.

I need to change my registered e-mail address

Simple. Go here. f the system does not accept your new e-mail address, see “The system will not accept my e-mail address” under “Account Registration Issues.”

I forgot my password

For security reasons the system is configured so nobody, not even the administrator, can look up your password. If you are getting a password error when you try to log in, use the  Lost Password Reset page to reset your password. You must have access to your registered e-mail account to use this function.

How can I change my user name?

The system will not let you change your own user name, but as a courtesy I will change it for users who have donated money to support the site. Simply submit a request, and please be patient. I will get to it when I have time.

How can I delete my account?

If you wish to discontinue using NSX Prime, simply log out and do not log back in. You can edit your profile to delete all your info first if you like.